Solutions

Smart Retail

Technology for the Sales Floor

We provide comprehensive smart retail solutions for distribution, backed by domestic and global references. Our solutions enhance operational efficiency in retail sites, drive customer experience innovation, enable data-driven management and lead digital transformation.

POS — Point of Sale

A system that integrates store sales, payments, inventory and customer information, supporting real-time operations and analytics through mobile POS and cloud integration.

Development and supply of integrated POS solutions
Mobile POS (MPOS) and kiosk system implementation
Back-office system integration
Data-driven retail intelligence
Maintenance and technical support services

References Lotte Mart, Lotte Department Store

ESL — Electronic Shelf Label

An electronic price tag solution that enables real-time price changes and centralized management, effectively reducing labour costs and preventing mislabeling.

Planning and deployment of ESL solutions
Integration with centralized price information systems
Wireless communication-based system operation
Operation and maintenance services
Expansion into smart retail-related technologies

References Lotte Mart, Lotte Department Store, Sociolla, Erajaya

Digital Signage

A digital display-based system for in-store advertising and information delivery, enhancing customer experience through CMS and AI-driven content management.

Planning and implementation of digital signage solutions
Provision of Content Management Systems (CMS)
Advertising and promotional content production & operation
Smart signage powered by AI and IoT
Maintenance and technical support

References Lotte Mart, Lotte Department Store, Sociolla, Erajaya

Security

Integrated Security Systems

We support stable business operations by providing integrated security solutions and establishing comprehensive security systems in today’s rapidly changing digital environment.

Security Consulting

Vulnerability assessment & penetration testing
End-to-end security consulting including IoT, data and mobility

Security Solutions

Anti-ransomware solutions
Whitelist-based antivirus
Virtual Desktop Infrastructure (VDI) services

Cloud & Security SI

Tailored security for finance, public and healthcare sectors
Cloud security consulting & deployment

Physical / OT Security

Planning, implementation & maintenance of physical security systems
Access control, visitor management, mobile ID, security robots and intelligent video surveillance

Artificial Intelligence

AI & Data Intelligence

We deliver Aimember, the business generative-AI platform built by LOTTE Innovate, to enterprises in Indonesia — together with the data and automation work that makes it useful on day one.

Aimember

One platform for every kind of work

An ALL-IN-ONE generative AI service optimised for the full range of enterprise needs — chat, language, image, voice, a knowledge assistant and an API layer, all behind one security-governed platform.

Built on LOTTE Innovate’s own generative AI model, continuously trained for accuracy
Decision support and business insight from both internal and external data
Security governance and enterprise data protection built into the platform
Adoptable immediately — no separate build required

Six Services, One Platform

01

Aimember Chat

Generative AI model developed in-house by LOTTE Innovate
Safe, high-accuracy answers through continuous learning
Business insight and decision support from internal and external data
Latest AI technology adopted quickly and tuned to the business environment

02

Language

External models (ChatGPT, Claude, Gemini) connected behind a leak-prevention security filter
Translation, summarisation, spell check, e-mail drafting and code generation
Multilingual support for promotional and marketing copy
Productivity gains through work-process innovation

03

Image

Turn a plain text idea into a finished visual
Leonardo, DALL·E 3 and FLUX behind the same security filter
High-quality, creative AI image generation
Editing tools that speed up content production and design work

04

AI Voice

In-house voice model plus Google and OpenAI TTS
STT meeting minutes with automatic speaker separation and summary
Natural voice synthesis from a short sample of the user’s own voice
14 speakers and 20 voices, with multilingual support

05

AI Assistant

Conversational assistant trained on company rules and work manuals
Scope set per company, department or individual
Automates internal information management and cuts search time
Premium tier trained on an organisation’s specialised knowledge

06

API Center

APIs that drop Aimember’s AI features into your own systems
Compose a custom AI service from exactly the functions you need
Real-time monitoring, error handling and usage statistics
Service stability and quality guaranteed

Why Aimember

Enterprise-Optimised

AI applied across the whole business value chain
AI services specialised by industry
Optimised to the customer’s own business needs

Flexible & Customisable

A full range of AI services in one place
Expands quickly as new AI technology arrives
Available immediately, with no separate build

Secure & Trustworthy

Compliance with AI-specific security governance
Security diagnostics to strengthen information protection
Security filters that keep AI use safe

Typical uses — automatic meeting minutes, report generation and a conversational AI assistant trained on your own documents.

Around the Platform

Data & Automation

Data analysis and machine learning model development
AI-based automation (hyperautomation, AIOps)
Solutions built on LLM, RAG and AIQA

FinTech & Digital Banking

AI-based financial services (robo-advisor, AI investment solutions)
Digital banking platform development and operation (mobile app, web)
Fintech and blockchain technology-based services

ESG

ESG-focused AI business strategy
Sustainable innovation across the group

Electric Vehicle Charger

Total Charging Solutions

Beyond expanding EV charging infrastructure, we enhance customer convenience and provide total charging solutions, positioning ourselves as a global leader in carbon neutrality.

Indonesia ODA Project

Building the national charging network

In partnership with KATECH (Korea Automotive Technology Institute), we are driving the expansion of Indonesia’s EV charging infrastructure.

2024 — Deployed 20 slow chargers and 3 fast chargers across 12 ESDM-affiliated institutions
2025 — Expanding with 8 fast chargers at leading universities including UI, UGM Yogyakarta and UNS Solo
EV charger ODA project infrastructure construction at 50 sites

Operation Platform

EV charging operation platform

An integrated management platform for the user app, PC web and the chargers themselves — improving convenience for both operators and users.

Charger status monitoring and real-time fault management
Big-data based charging reports
Mobile / QR authentication, point accumulation and integrated payment
Subscription service, charger waiting reservation and automatic parking settlement
Specialized maintenance staff and consumer-focused promotions

Charger Line-up — from Slow to Megawatt

Model	Type	Note
1MW	Ultra super charger	Distributed charger — R&D charger
350kW	Ultra super charger	Distributed charger
180kW	Ultra super charger	All-in-one
100kW	Fast charger	Globally certified
30kW	DC charger	Globally certified

Four globally certified charger types plus one R&D charger.